Coutts/ NatWest Bank
UX designer at Coutts Bank in England, private banking for high net-worth clients. I worked on several features for a new iOS app along with some new web features. Below are 3 key projects I worked on during my time at Coutts:
Foreign Currency Request
Chat & UI
FlexiMortgage
Foreign Currency Request
A new feature in the iOS app allowing customers to order foreign currencies to be delivered to their home. This was a multi step process similar to a checkout flow where users would create their order and confirm a delivery address and denominations before submitting and confirming.
Chat & UI
Below shows a new feature that allows customers to initiate a live chat in-app. There were multiple entry points to contact Coutts, plus the brand new live chat option that could be reached from the Contact Us screen, or directly from most app screens.
Flexible Mortgages
Flexi Mortgage feature promotional homepage
Key screens (overpayments and withdrawals):
Screens allowing customers to submit overpayments on their flexible mortgage, lowering their rates.
Screens showing the flexibility of being able to withdraw from overpayments, a main USP of the feature.
I worked with the new business propositions team to create a low fidelity prototype of an idea for flexible mortgages, used for testing and validating with the new business team.